Refund & Return Policy

Return and Refund Policy

At Shoppers Route Ltd, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy on all items.

Returns

To initiate a return, please contact our customer service team at +447462406479 or email us at support@shoppersrouteltd.com within 30 days of receiving your order. We will provide you with a Return Merchandise Authorization (RMA) number, which is required for all returns.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition, with all original packaging and tags intact. We reserve the right to refuse any return that does not meet these conditions.

No Restocking Fee

We do not charge a restocking fee for any returns, so you can shop with confidence.

Refunds

Once we receive your returned item, we will process a refund within 3-5 business days. Refunds will be issued in the original form of payment. Please note that it may take up to 10 business days for the refund to appear on your statement.

Exchanges

If you would like to exchange an item, please contact our customer service team and we will guide you through the process.

Shipping

You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us:

Phone: +447462406479
Email: support@shoppersrouteltd.com

Address: Unit 7 Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN

Last Updated

This Return and Refund Policy was last updated on 2 Jan 2025. We reserve the right to modify or update this policy at any time, so please check back regularly for changes.

By shopping on our website, you agree to our Return and Refund Policy. Thank you for choosing Shoppers Route Ltd!