Shipping Policy

At ShoppersRoute Ltd, we aim to provide fast, reliable, and affordable shipping to all our customers. Below are the details regarding our shipping policies:

1. Shipping Locations

We currently offer shipping to your doorstep anywhere in the United Kingdom.

2. Processing Time

  • All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Orders placed after 3 PM (local time) or on weekends will be processed the next business day.
  • Custom or made-to-order items may require additional processing time, which will be communicated to you during the checkout process.

3. Shipping Methods and Delivery Times

We offer a variety of shipping methods, and delivery times may vary depending on your location:

  • Standard Shipping: Typically arrives within 5-7 business days.

Note: Delivery times are estimates and may vary depending on carrier delays or other factors outside of our control.

4. Shipping Costs

  • Shipping costs are calculated based on your order size, weight, and destination.
  • Free Shipping is available for all orders (applicable to domestic orders only).

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment on the carrier’s website using the provided tracking link.

6. Shipping Delays

While we strive to meet delivery estimates, delays may occur due to weather, customs clearance (for international orders), or carrier-related issues. We are not responsible for any delays that occur during transit.

7. Address Accuracy

Please ensure that all shipping information (including your address, contact number, and email) is accurate at the time of purchase. We are not responsible for delays or issues caused by incorrect or incomplete shipping information.

8. Lost or Damaged Shipments

  • If your order is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will assist in resolving the issue by filing a claim with the carrier or offering a replacement.
  • Please retain all packaging and documentation in case of a claim.

9. Order Modifications

Once your order has been shipped, we are unable to modify or cancel the shipment. Please double-check your order before finalizing your purchase.

10. Contact Us

If you have any questions regarding our shipping policies or need assistance with your order, please contact us:

  • Email: support@shoppersrouteltd.com
  • Phone: +44 7462406479
  • Customer Service Hours: 08:00 AM – 06:00PM

Thank you for shopping with ShoppersRoute Ltd! We look forward to serving you.